At TENVINIUM, we take pride in creating specially made products for each and every client. Our commitment to delivering personalized, high-quality items is what sets us apart. Due to the fact that each garment is made for our clients individually, we inform you that the amount of the refund is going to be reduced by the price of the item production (around 60% depending on the type of the item). The time limit for a refund is 30 days. Please, request the refund if needed in that period of time.
Since each item is made for our clients individually, exchanges are not available. You can keep the item and request a refund instead.
We understand that customer satisfaction is of utmost importance, and we assure you that we will try to meet and exceed your expectations with every order. If you have any concerns about your purchase, please reach out to our customer service team, and we will be more than happy to help you resolve any issues.
Thank you for choosing TENVINIUM! We appreciate your understanding and look forward to creating something exceptional just for you!